Refund and Returns Policy
Effective Date: September 2, 2026
At Memphis Photo Co., we want you to be proud of the artwork you bring into your home, office, or business. Every photograph and art print is carefully selected and produced with quality in mind.
Because many of our products are printed, framed, or otherwise produced specifically for each customer after an order is placed, our return and refund policy differs from that of a traditional retail store.
Please review this policy carefully before placing your order.
1. Made-to-Order Products
Most physical products sold through MemphisPhotoCo.com, including photographic prints, framed prints, canvas prints, and other wall art, are produced specifically for you after your order is submitted.
Because these products are made to order, we generally do not accept returns or provide refunds for:
- Change of mind
- Ordering the wrong size
- Selecting the wrong image or product
- Choosing the wrong frame, finish, or material
- Personal preference after receiving the product
- Failure to properly measure the intended display space
- Minor differences between colors displayed on a screen and the finished printed product
We strongly encourage customers to carefully review all product selections, sizes, finishes, framing options, shipping information, and order details before completing checkout.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact Memphis Photo Co. as soon as possible.
Claims should be submitted within 7 days of delivery.
Please include:
- Your name
- Your order number
- A description of the problem
- Clear photographs of the damaged or incorrect product
- Photographs of the shipping package, if the item was damaged during delivery
We may request additional photographs or information so that we can document the issue with our printing, fulfillment, or shipping partner.
Once the issue has been reviewed and approved, we may offer, at our discretion:
- A replacement of the affected item
- Reprinting of the affected artwork
- Store credit
- A partial refund
- A full refund
We will determine the appropriate resolution based on the circumstances of the order.
3. Shipping Damage
Please inspect your package shortly after delivery.
If your order appears to have been damaged during shipping, retain:
- The artwork
- The original packaging
- Shipping boxes
- Protective materials
- Shipping labels
Photographs of both the damaged product and packaging may be required before a replacement or refund can be processed.
Do not discard damaged merchandise or packaging until your claim has been resolved.
4. Lost Packages
If tracking information shows that your order has not been delivered within a reasonable period, please contact us.
Memphis Photo Co. will work with the applicable fulfillment provider or shipping carrier to investigate the shipment.
If a package is confirmed lost in transit, we may arrange for a replacement or other appropriate resolution.
5. Packages Marked Delivered
If a carrier’s tracking information shows that a package was successfully delivered, but you cannot locate it, please first:
- Check around the delivery location
- Check with other members of your household or business
- Check with neighbors when appropriate
- Check with your building’s front desk, mailroom, or property manager
- Contact the shipping carrier
Memphis Photo Co. is not responsible for packages that are lost or stolen after confirmed delivery to the address provided by the customer.
We will, however, make reasonable efforts to assist customers with available shipping information.
6. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you discover an address error, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
If an order is returned, lost, or delivered incorrectly because the customer provided an inaccurate or incomplete address, additional production or shipping charges may apply.
7. Order Cancellations
Because our products may enter production shortly after an order is placed, cancellations are not guaranteed.
If you need to cancel an order, contact us as soon as possible.
If production has not yet started, we may be able to cancel the order and issue a refund.
Once an order has entered production, it may no longer be eligible for cancellation.
8. Exchanges
Because our physical artwork is generally made to order, we do not offer traditional exchanges for another size, photograph, frame, or product.
If you would like a different product after receiving your order, a new order will generally need to be placed.
If the original product arrived damaged, defective, or incorrect, please follow the procedures described in this policy.
9. Color and Display Differences
We make reasonable efforts to accurately represent the colors, tones, contrast, and appearance of our artwork online.
However, computer monitors, smartphones, tablets, televisions, and other screens display colors differently.
Printed artwork may therefore appear slightly different from the image displayed on your device.
These normal differences in color, brightness, cropping, texture, or print medium are not considered product defects.
10. Print Cropping and Aspect Ratios
Different print sizes may require slight cropping of the original photograph to accommodate the selected aspect ratio or product format.
Product previews are intended to help demonstrate the approximate appearance of the finished artwork.
Minor cropping differences that result from the selected print size or production process are not considered defects.
11. Digital Products and Downloads
If Memphis Photo Co. offers digital downloads, downloadable photographs, digital artwork, presets, licenses, or similar electronic products, all digital product sales are considered final once the digital file has been delivered or made available for download.
Digital products cannot be physically returned.
Refunds for digital products will generally not be provided except in circumstances such as:
- A corrupted or unusable file
- The wrong file being delivered
- A technical issue preventing access that we are unable to resolve
- A duplicate charge
Unauthorized reproduction, redistribution, resale, or commercial use of digital products is prohibited unless expressly authorized by the applicable license.
12. Original Artwork and Limited Editions
Certain original works, signed prints, numbered limited editions, special releases, or limited-production products may have additional return restrictions.
Any special terms applicable to those products will be stated on the applicable product page when appropriate.
13. Sale and Promotional Items
Unless otherwise stated, products purchased during promotions, special releases, limited drops, clearance events, or using promotional discounts remain subject to this Refund and Returns Policy.
Promotional pricing does not change the made-to-order nature of a product.
14. Refund Processing
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, credit card company, payment processor, or financial institution.
Original shipping charges may not be refundable unless the refund results from a damaged, defective, incorrect, or otherwise eligible order.
15. Return Shipping
Do not return a product to Memphis Photo Co., a printer, fulfillment provider, or shipping facility without first contacting us and receiving instructions.
Unauthorized returns may not be accepted or eligible for a refund.
When a return is authorized due to our error or an eligible product defect, Memphis Photo Co. will provide instructions regarding the return or disposal of the affected product.
16. Fraudulent or Abusive Claims
Memphis Photo Co. reserves the right to deny refund, replacement, or return requests that we reasonably believe are fraudulent, abusive, misleading, or inconsistent with this policy.
17. Third-Party Production and Fulfillment
Some Memphis Photo Co. products may be printed, packaged, framed, or shipped by third-party production and fulfillment partners.
While these companies may assist in producing or delivering your order, purchases made through MemphisPhotoCo.com should be addressed to Memphis Photo Co. for customer-service purposes unless otherwise instructed.
Please do not contact or return merchandise directly to a production partner unless Memphis Photo Co. provides specific instructions to do so.
18. Contact Us
If you have questions about an order, return, replacement, or refund, please contact:
Memphis Photo Co.
Memphis, Tennessee
Website: MemphisPhotoCo.com
Email: [INSERT CUSTOMER SERVICE EMAIL ADDRESS]
For damaged or defective orders, please include your order number and photographs of the product and packaging whenever possible.
By placing an order through MemphisPhotoCo.com, you acknowledge that you have reviewed and agree to this Refund and Returns Policy.
Important Notice: This policy is provided as a general business policy and does not constitute legal advice. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.